What kind of products can you find at www.turelojya.com?

Turelojya.com is Barcelona’s leading marketplace for pre-owned, new and vintage watches. At our online shop you will find second-hand watches from the top watchmaking brands, such as Rolex, Officine Panerai, Audemars Piguet, Hublot, Patek Philippe, Cartier, Iwc and Bulgari. 

How do I buy a watch at www.turelojya.com?

Firstly, contact us by email or phone to find out about the availability of the watch you are interested in and any other information you need. We are available 24 hours a day, 365 days a year. However, if you want to purchase the watch immediately you can do so on our website by going to our online shop and using our secure payment checkout system (SSL). Your purchase will be submitted for approval while we check the availability of the watch and we will contact you to manage and finalise the transaction.

Do you exchange watches?

Si, aceptamos relojes a cambio como parte de pago, puede rellenar este formulario de cambio reloj y nos pondremos en contacto con usted.

What do I do if there is a problem with my watch?

If there is an issue with your watch during the warranty period we will take care of servicing it. Send us the watch and we will return it as soon as it is repaired.

I want to make the purchase on behalf of a company. Is this possible?

Yes, just include the tax information of your company when you make the purchase we will issue the invoice in its name.

What warranty do your products have?

Our items are inspected by professional watchmakers before being put on sale and are under warranty for 12 months from the date of purchase.

What are the shipping costs?

None! We take care of all shipping costs.

How long will it take to receive my order? What kind of shipping service do you use?

Orders are shipped through a courier agency. They are insured and take 24 hours for national and European territory deliveries, and two days for international orders.

Do your products have VAT or taxes?

Our products are subject to the Spanish pre-owned goods tax regime (“REBU”), so VAT is included in the price and is not broken down.

How can I pay for my order?

Currently you may do so via bank transfer or bank deposit.

Can I make the purchase in person?

Yes! Though our business is an online shop, we have offices where we can assist you and show you the watch you want to see in person.

Do you have a secure payment method?

Yes, we have an SSL (Secure Socket Layer) encryption certificate. The SSL certificate offers users the guarantee that the website with the payment gateway is not fake. Before being awarded the certificate, a thorough investigation of the identity and reliability of the person and/or company is carried out.

Do you make appraisals?

We perform free, non-binding valuations. If you have any questions, you can contact us at info@turelojya.com and we will be happy to assist you. Turelojya.com